Buy this product from Amazon.com
Buy this product from Amazon.com
Buy this product from Amazon.comA nice system, very elegant design and performance...no complaints there. A bit costly and the HD DVD Drive has seemingly buggy audio playback with HD Disks. For the price, as with most electronic devices, you expect some baked-in price for the customer service that comes with the package. On this piece; you are throwing a fair percentage of that unit cost out the window. Have called TOSHIBA Customer Support 3 times on a single issue. System will not recognize the TV Tuner that is part of overall unit. Not a buy-up but; sold as 'part of the package'. I was transferred to "Level 2" support 3 times, waited on hold for 20 minutes 3 times and was promised a "call-back" within 4 hours. That has taken place over five days since I received the computer one week back. To date; nothing, no call back, no email. The last time I called, I mentioned that I was ready to return the system on a poor Customer Service basis alone. Same result; no call back. It is a bit disheartening.
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